*Resolve Issues Received at Samadhan Shivirs on Priority: CM Nayab Singh Saini*
*Samadhan Shivirs Are a Flagship Scheme of the Government; 55,365 Complaints Resolved During the Previous Year*
Chandigarh, October 9 – Haryana Chief Minister Sh. Nayab Singh Saini said that Samadhan Shivirs are a flagship scheme of the government. Therefore, all officers must ensure that the problems brought before the Shivirs organised in every district are resolved on a priority basis. Every problem should be resolved by taking advantage of the latest technology so that no issue remains pending.
The Chief Minister was chairing a review meeting of the Samadhan Cell in Chandigarh on Friday. Chief Secretary Anurag Rastogi, OSD to the Chief Minister B.B. Bharti, and Special Officer Bhopal Singh Khadri were also present at the meeting. In addition, Deputy Commissioners and administrative officers from all districts joined directly through video conferencing.
The Chief Minister said that the Samadhan Cell provides a framework for the grievance redressal process, a dual-verification system and state-level action. Under this system, complaints are reopened and reviewed in detail, and the concerned complainants are contacted by phone to obtain information about them. Therefore, 5,591 complaints have been reopened at the state level. He said that during the past year, 92,848 complaints were received at Samadhan Shivirs, of which 55,365 complaints were resolved.
The Chief Minister said that, at the state level, 40,000 complainants were contacted directly by phone to obtain information about the resolution of their complaints. In addition, 11,500 complaints were resolved after being reopened. This is highly commendable work. He said that the reopening percentage should not be high. Districts where more than 35 percent of complaints have been reopened must improve their performance to bring their figures in line with the state average.
Focus on Resolving Problems Rather Than Completing Formalities
The Chief Minister said that officers should not merely go through formalities regarding the problems brought to the Shivirs but should work towards resolving them. If these problems are resolved on the spot, the public will benefit immediately. Officers should meet people directly and obtain detailed information about their problems so that their grievances can be heard and resolved more effectively and the same problems do not recur. Therefore, the process of resolving the problems of people visiting Samadhan Shivirs should be expedited.
Assign Officers for Samadhan Shivirs
The Chief Minister said that officers should resolve problems through complete coordination and mutual cooperation. In addition, a responsible officer must be assigned to every Samadhan Shivir. If this is not found to be the case, strict action will be taken against the concerned officers. Eminent persons from the districts should also be included in the Shivirs. He said that the published press releases regarding the resolution of problems at the Shivirs, along with the Action Taken Reports (ATRs), should also be uploaded on time.
Submit 10 Suggestions from Each District for New Policies
The Chief Minister said that Deputy Commissioners themselves should read, review and resolve complaints received at Samadhan Shivirs. All SDMs should also read the complaints before resolving them. If the public can be given relief from certain problems by formulating policies, the work will be carried out by framing appropriate policies. For this purpose, senior officers must submit 10 suggestions covering different issues from each district within 10 days. He said that if certain problems arise due to existing policies, they can be resolved through the intervention of officers.
Conduct Special Cleanliness Drives to Resolve Sanitation-Related Complaints
The Chief Minister spoke to the Deputy Commissioners of Sonipat, Rohtak, Panipat, Jhajjar, Panchkula and Sirsa and said that 10 percent of the complaints received by them had been reopened. The officers informed him that some complaints were related to demands, property IDs and the police. He said that demand-related issues should be separated and sent to the headquarters. To resolve complaints related to sanitation, officers should conduct special cleanliness drives in the morning. If officers conduct cleanliness drives in the morning, sanitation arrangements in urban areas will improve.
Sh. Nayab Singh Saini said that potholes in roads should also be filled along with carrying out cleanliness work. Vehicles are also being provided to all local bodies for cleanliness activities and pothole filling. He said that strict action should be taken against contractors in cities who fail to provide vehicles for sanitation work as per the prescribed norms. In addition, illegal encroachments, particularly on ponds, should be removed, and suggestions should be submitted for developing better projects at those locations.
The meeting was also attended by Deputy Principal Secretary to the Chief Minister Dr. Yashpal Yadav; Special Secretary, Monitoring and Coordination Cell, Dr. Priyanka Soni; OSDs to the Chief Minister Rakesh Sandhu and Vivek Kalia; and several officers and employees of the Monitoring and Coordination Cell.