Pending complaints received on the CM Window should be resolved on priority and as per the rules: DC Ayush Sinha

Additional Chief Secretary Dr. Sumita Mishra reviewed pending CM Window and SMGT complaints in all districts of the state via video conferencing

 DC directed officials of all departments to ensure prompt and effective resolution of complaints

 Negligence in the resolution of complaints will not be tolerated, the concerned officer will be held accountable

Faridabad, October 30.

Dr. Sumita Mishra, Additional Chief Secretary of the Haryana Government, today reviewed the complaints received and pending on the CM Window portal and SMGT portal with the Deputy Commissioners of all districts of the state via video conferencing. During the meeting, she directed the officials to ensure that public complaints are resolved within the stipulated timeframe and as per the rules. There should be no unnecessary delay in resolving complaints, and each complaint should be treated seriously and its status should be regularly monitored.

Following the video conferencing, Deputy Commissioner (DC) Ayush Sinha directed the officials to ensure that complaints received through Samadhan Camps, CM Window, and other public grievance redressal channels are resolved on a priority basis. He stated that the timely and effective resolution of public problems is the administration's top priority. Therefore, all department heads should regularly review pending complaints related to their departments and avoid any negligence in resolving them.

During the review meeting, DC Ayush Sinha stated that the decrease in the number of pending complaints at the resolution camps compared to the previous review is a positive sign. However, departments whose complaints are still pending beyond the stipulated time limit should ensure their resolution as soon as possible. He directed officials to upload action reports on the relevant portals promptly after resolving complaints. Where complaints have been resolved, officials should also update the resolution report using their login IDs to ensure timely information to the complainant and demonstrate real progress at the administrative level.

He urged all departments to work in coordination and maintain transparency and accountability in the resolution of complaints. Present

at the meeting were CEO Zila Parishad Shikha, Badkhal SDM Trilok Chand, Faridabad SDM Dr. Honey Bansal, Ballabhgarh SDM Mayank Bhardwaj, Municipal Corporation Additional Commissioner Amit Mann, CTM Ankit Kumar, and officials from all other relevant departments.