Complaints Redressal Policy
At nayaharyana.com, we are committed to upholding the highest standards of journalism and transparency. We value the trust of our readers and take complaints regarding content, inaccuracies, and other concerns seriously. This Complaints Redressal Policy outlines the procedure for addressing grievances effectively.
How to Register a Complaint
If you have a complaint regarding any content published on nayaharyana.com, you may reach out to us via the following means:
Email: Send your complaint to. info@nayaharyana.com with the subject line “Complaint Regarding [Article Title]”
Postal Address:
nayaharyana.com
[H. No. 65]
[Sirsa, Haryana, 125103]
Phone Number: [01668313876] (Available on working days from [10 AM] to [5 PM])
Complaint Guidelines
To ensure swift resolution, please include the following details in your complaint:
- Full Name and Contact Information
- Link to the concerned article/content
- Detailed description of the grievance
- Any supporting documents (if applicable)
Redressal Process
- Acknowledgment: Upon receiving the complaint, we will acknowledge it within 48 hours.
- Review & Investigation: The concerned editorial team will review the complaint and assess its validity within 7 working days.
- Resolution & Response: If the complaint is found to be valid, we will take necessary corrective action, including content modification or removal. A response will be provided within 15 working days from the date of receipt.
- Escalation: If the complainant is not satisfied with the resolution, they may escalate the matter to the Grievance Officer.
Grievance Officer Contact
If your complaint is not satisfactorily resolved, you may contact our designated Grievance Officer:
Grievance Officer: [nayaharyana.com]
Email: info@nayaharyana.com
Legal Compliance
This policy is in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and any amendments thereof. We adhere to ethical journalism standards and regulatory requirements.
For any further queries, please contact us at info@nayaharyana.com.
